Superfast North Yorkshire - Connecting our community with fibre optic broadband. When placing an order, the Internet Service Provider (ISP) will provide you with dates when an engineer will come out to carry out surveys and tests. In the early stages of an order, a site survey may be required. This is to investigate what work needs to be carried out in order to provide you with a service. No work will be carried out without your permission, and agreeing to any costs that may be associated with this. The installation for FTTP will take place in two stages: Stage 1: External Work: Bringing the fibre cable to your property. There is no requirement for you to be present or at home for this part of the installation process, provided the engineer has access to the outside of your property. The fibre cable will need to be connected to a small box (approx. The box will be installed at a height that can be worked on from ground level. There may be a short outage to your telephone service during this work. If you have an alarm on your telephone line, please let your alarm provider know that your line may go down for a few minutes. The downtime could trigger a false alarm on any security or fire system linked to your telephone line. Stage 2: Internal Work: Engineer appointment to complete the fibre installation inside your home. The engineer will bring the fibre into your home and fit your fibre optical network termination unit (ONT) and ISP provider router in locations agreed with you. Both the ONT and router will each require their own power socket. You will need to be at home for this element of the installation. The engineer will need to have access to the inside of your home to fit your fibre equipment. The appointment could last between two and four hours.
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November 2017
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